Due to this incredible and challenging time, we have taken exceptional steps to ensure that all customers and staff will be safe while in our premises. To coincide with these steps are rules that everyone must follow. Anyone seen to not be following them will be asked to leave immediately and without refund, therefore we urge you to kindly review the steps we've taken to ensure your safety and the new rules that are in place until further notice. 

For any additional information, please click here to contact us directly

SAFETY MEASURES

  • ALL BOOKINGS NOW HAVE A 10 MIN GAP AFTER THEM, TO ALLOW YOU TO FINISH YOU SESSION WITHOUT ANOTHER BOOKING BEING THERE. 
  • ALTHOUGH WE'VE ALWAYS HAD AN EXEMPLARY CLEANING ROUTINE IN BETWEEN OUR SESSIONS, WE HAVE NOW WENT TO THE EXTRAORDINARY LENGTHS OF REPLACING THE FULL FACE GUARDS AS WELL. MEANING YOUR FACE GUARD IS NEW AND UNUSED
  • THERE WILL BE WIPES AVAILABLE FOR YOU TO WIPE YOUR FACE GUARD IF SHARING WITH YOUR FRIENDS
  • STAFF WILL BE WEARING PPE AT ALL TIMES
  • SANITATION TABLE AT DOORWAY (EVERYONE MUST USE WHEN ENTERING) 
  • REARRANGED SEATING AREAS TO HELP WITH DISTANCING
  • PROTECTIVE PERSPEX AT RELEVANT POINTS 
  • FULL TABLE SERVICE TO HELP WITH UNNECESSARY MOVING AROUND

COVID-19 RULES

  • EVERYONE MUST WEAR FACE COVERINGS
  • EVERYONE MUST USE THE HAND SANITISER WHEN ENTERING THE REALM VR, (EVEN IF THEY GO OUT TO USE THE TOILET AND THEN BACK AGAIN) 
  • NO SHOUTING (DUE TO GOVERNMENT GUIDELINES) 
  • EVERYONE NOT PLAYING VR MUST STAY SEATED (TABLE SERVICE WILL BE OFFERED FOR FOOD/DRINKS ETC) 
  • FOR TRACK AND TRACE PURPOSES, EVERYONE ATTENDING MUST GIVE THEIR FULL CONTACT  DETAILS INCLUDING THEIR, NAME, ADDRESS AND PHONE NUMBER. THIS CAN BE DONE ON THE ONLINE BOOKING OR OVER THE PHONE IF BOOKING IS DONE THIS WAY. IF THERE IS ANY CHANGE TO A PERSON COMING, THIS STAFF MUST BE INFORMED
  • NO MORE THAN 3 PEOPLE SHARING 1 PORTAL. 
  • IF ANYONE HAS SYMPTOMS BEFORE THEIR BOOKING, THEY MUST NOT ATTEND AND WILL BE OFFERED TO REBOOK THEIR SESSION WITH NO PENALTY
  • WE ASK FOR EVERYONE TO ARRIVE 10 MINS EARLY FOR YOUR SESSION, TO ENSURE WE GET THE CHANCE TO DISCUSS HOW THE VR WORKS AND TO START YOU ON TIME, AS WE CANNOT EXTEND YOUR SESSION BEYOND YOUR BOOKING TIME
  • AS ABOVE, WE ARE WORKING AROUND STRICT TIMES TO AVOID TOO MANY PEOPLE BEING WITH US AT THE SAME TIME. THEREFORE WE CANNOT EXTEND YOUR SESSION, SHOULD YOU ARRIVE LATE
  • ANYONE SHOWING SYMPTOMS DURING THEIR BOOKING WILL BE ASKED TO LEAVE

Parties

Maximum 3 persons per portal - total of 12

For groups under 12 years old, although the rules for 12 years old and under are more relaxed regarding social distancing between themselves, we still ask for all the above rules to apply, with the one exception that they can move seats to a different portal to watch. 

For all groups above this age, all rules apply as normal and everyone must stay seated when not playing VR.

Safety will always be our number one priority therefore we thank you for taking the time to read our changes and rules that everyone must follow.

Otherwise we look forward to seeing our regular and new customers at The Realm VR 

Darren Perry 
Director 

Address

600 Gorgie Road
Edinburgh
EH11 3AL

0131 339 2000

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